FREQUENT ASKED QUESTIONS
DO YOU OFFER GIFT CARDS?
DO YOU OFFER PAYMENT IN DIFFERENT CURRENCY?
Sorry, we do not offer gift card. If you would like to purchase products as gift, we can arrange gift wrapping. Just indicate when you check out. Remember that health and protection are one of the best things you can give as a gift :)
Though the selling prices are indicated in euro, we do accept payment in different currency. You can choose the credit card payment method pay with your prefered currency when checking out.
WHAT IS YOUR RETURN POLICY?
All our products are vigorously tested and many of our products are sterile. We generally do not accept return after products are opened. If you experience exceptional case that you need to return the goods, please get in contact with our customer service with your order no. via email. We will come back to you within maximum 1 working day. Return address is as below.
WHAT IS THE LEAD TIME FOR SHIPPING?
We send out goods via the efficient Dutch Post NL track and trace service. To get to know the lead time for the parcel to reach your country, please consult the following page. https://www.internationalparceltracking.com/#/search
The general lead time is within 2-5 days within European countries.
If you have placed an order and have issue about the delivery, please get in contact with our customer service by mail with your order no.
12 Naaldwijkseweg, Wateringen, 2291 PA, The Netherlands